When you enter a contest at the State Fair, they don’t tell you that you suck. There is a Blue Ribbon for first place, a Red Ribbon for second place, and so on. They even have ribbons for special awards like best in show.
Here at the Blue Ribbon Team, we want you to know when a company sucks…. so you don’t have to deal with being as disappointed in them as we were. Which is why we have the Black Ribbon.
The Black Ribbon is simple. It means your service, product, and/or company sucks. If that seems vague, don’t worry. We will be more specific in our write up.
That brings me to our first Black Ribbon Winner.
Domain dot Com.
I wont provide them an inbound link, because I don’t want to help them under any circumstance.
You see, one of the services we provide at the Blue Ribbon Team is web development and website management. One of our clients was hosted and had their domains registered at this company.
To keep billing simple, we tend to run the various hosting services through the same company they are set up on. Domain is not one I normally use, but if it where the site started…we don’t fight uphill as all things are typically pretty equal.
Not the case for Domain. They really suck.
We had issues with access. We had issues with hosting stability. We had issues with SSL renewal to the point that the site was not certified browser safe for WEEKS after the SSL was renewed, and Domain claimed it was all good. The only answer they could provide was “our engineers are working on it and will get it corrected asap”. FOR WEEKS for an SSL issue. I could have rebuilt the entire site in less time.
So we decide to go through the week long hassle of migrating the site.
Knowing that they will drag their feet (since no one likes to lose business), we did all of the preliminary work of unlocking domains and notifying the service providers. I mean it is gonna take 5-7 days anyway. We pull the trigger and initiate the transfer.
7 days pass. Still pending.
I contact the receiving registrar. The domain appears locked.
Contact Domain. They assure me the domain will be transferred in another 2 days.
The end result of this is this business has been without their web portal for almost a month.
Domain dot COM cost this business a month of the ability to do business online.
Consider that before you give them any business.